Shipping policy
Thank you for choosing ALEXIS ROCHELLE LEON for your consumer electronics purchases. We take every step to ensure your items arrive accurately, in good working order, and within a reasonable delivery window.
1. Order Processing Time
Every order is reviewed and prepared for dispatch within 1 to 7 business days after we receive your order confirmation. Weekends and official holidays are not counted in this window. If order volume surges unexpectedly, preparation may take slightly longer, and we will contact you directly by email should a meaningful delay arise.
2. Shipping Rates and Delivery Estimates
Shipping fees are calculated based on package weight, destination, and the selected service, and the final amount is shown to you at checkout before payment is submitted. Our standard delivery option carries an estimated transit time of 15 business days. Actual delivery dates may shift because of carrier workloads, customs procedures, weather disruptions, routing limitations, or public holidays along the route.
3. Shipment Confirmation and Order Tracking
When your order is handed over to the carrier, we send a confirmation email containing the tracking number and carrier information. It usually takes 24 to 72 hours for the tracking system to start showing movement. You can follow the parcel's progress on the carrier's website using the number we provide.
4. Incorrect Address Disclaimer
It is your responsibility to enter a complete and accurate shipping address at checkout. ALEXIS ROCHELLE LEON is not liable for parcels that are delivered to a wrong or incomplete address supplied by the customer. If a package comes back to us because of an address error, a reshipping charge will be required before the item can be sent out again.
5. Lost or Damaged Packages
If your parcel fails to arrive by the estimated delivery date, please notify us within 2 days of that expected date so we can file a trace with the carrier. In the event that the item arrives damaged or does not function properly, contact us within 24 hours of delivery and include clear photos of both the product and its packaging. We will evaluate each claim and work toward a timely resolution.
6. Apparel Care and Usage Notice
Electronic devices should be used, charged, and stored according to the instructions provided in the product manual. ALEXIS ROCHELLE LEON is not responsible for damage caused by unauthorized opening of the casing, exposure to water or extreme heat, use of non-compatible power adapters, accidental drops, or any other form of misuse beyond normal household operation.
7. International Shipping and Customs Notice
For orders shipped across borders, the destination country may impose import duties, sales taxes, or customs handling fees. These charges are collected by the local authorities and are borne entirely by the recipient. They are not reflected in the product price or shipping fee paid at checkout, and the merchant has no way to predict their exact amount.
8. Contact Information
If you have any questions regarding this Shipping Policy, please contact us:
Company Name: ALEXIS ROCHELLE LEON
Email: info@alexisleonstudio.shop
Phone: +1 413-738-1589
Physical Address: 4837 W Calle Don Manuel, Tucson, AZ 85757, United States